FAQ
FREQUENTLY ASKED QUESTIONS

About Brixton Baker

WHERE CAN I LEARN MORE ABOUT THE COMPANY?
  • You can learn more about Brixton Baker in our "About Us" section by visiting the link located at the bottom of every page of this website or by clicking HERE.

WHY DO YOU HAVE NEW BAGS NO ONE ELSE HAS?
  • Brixton Baker represents over 200 overstock wholesalers/distributors throughout the United States. Our network of wholesalers/distributors purchase overstock products in lots from major fashion retailers and directly from the designers. We have pre-vetted each of the distributors on our network and, as part of our process, have product shipped to our facility / inspected to ensure it is new before it is sent to the customer.


Contacting Us

HOW CAN I CONTACT CUSTOMER SUPPORT?
  • You can contact us by pressing the button at the bottom of the app, emailing us at Care@BrixtonBaker.com, or by pressing HERE.

WHY CAN'T I FIND A SUPPORT PHONE NUMBER?
  • As of January of 2016 we have discontinued phone orders and phone support. We now solely respond to customer inquiries via email. This was a decision made by our management and our third party internet security partner to ensure all conversation are properly recorded. Our typical email response time is approximately 20 minutes. However, in most hours we are able to respond quicker. You can contact us by pressing HERE.


Payment

DO YOU CHARGE SALES TAX ON ANY ITEMS?
  • We collect sales tax on all purchases made in the State of California. As a business located in the State of California all internet sales of physical products are treated the same as┬ásales made at a local retail stores.

HOW DO I ORDER ITEMS WITH CASHIER'S CHECKS OR MONEY ORDERS?
  • At this time we do not accept Cashier's Checks or Money Orders.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?
  • Shopping at BrixtonBaker.com is safe. We work to protect the security of your information during transmission by using 128-bit Secure Sockets Layer (SSL) software, which encrypts information you input in the shopping cart section. This software is provided to us and maintained by a third party provider.

IS IT SAFE TO USE MY DEBIT CARD ONLINE?
  • Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
  • Brixton Baker currently accepts PayPal, Apple Pay, Visa, MasterCard, Discover, and American Express for all orders.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
  • Orders are processed pending availability and credit verification. Orders placed on Friday after 8 PM US ET (US Eastern Standard Time) will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or Holidays.


Shipping

HOW MUCH DOES SHIPPING COST?
  • Standard shipping for all orders is Free.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
  • Please allow 7 to 10 business days for product arrival. Note: Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.

WHY MUST I SIGN FOR MY PACKAGE?
  • We include parcel signature confirmation free of charge. We do this to ensure the safety of your new purchase. In most cases we do not have a replacement item if a package is lost or stolen.

DO YOU SHIP TO APO/FPO/DPO?
  • Yes. We now ship to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.

DO YOU SHIP TO P.O. BOXES?
  • Once you submit an order, we will ship to a P.O. Box address after the shipping location has been reviewed and approved by our third-party internet security partner. Some P.O. Box locations may not be approved.

DO YOU SHIP INTERNATIONALLY?
  • Unfortunately, at this time, we only ship within the United States.

CAN YOU RECOMMEND ANY INTERNATIONAL MAIL FORWARDERS?
  • Unfortinately, at this time, we do not endorse or recommend any international mail forwarding companies located within the United States.

    Please Note: For your protection, our third party internet security partner may cancel orders sent to certain international mail forwarding companies. Please do your due diligence before using this type of service.


Returns

DO YOU ACCEPT RETURNS?
  • Yes. We accept requests for returns within 7-days of the product delivery date.

HOW LONG DO I HAVE TO REQUEST A RETURN FOR MY PURCHASE?
  • We accept requests for returns within 7-days of the product delivery date.

IS THERE A FEE FOR RETURN SHIPPING?
  • All returns are subject to a $9.95 return postage fee.

    This fee will be removed from your purchase balance before a refund is issued.

HOW DO I REQUEST A RETURN?
  • To request a return, please email us at Care@BrixtonBaker.com.

    Please Note: Only return requests which are submitted within the 7-day period of the product delivery date will be accepted.

WHEN WILL I RECEIVE MY REFUND?
  • If your return as been requested within the specified 7-day return time period and your return merchandise has been mailed/received by us, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.