Frequently asked questions
You can learn more about Brixton Baker in our "About Us" section by visiting the link located at the bottom of every page of this website or by clicking HERE.
We collect sales tax on all purchases made in the State of California. As a business located in the State of California all internet sales of physical products are treated the same as sales made at a local retail stores.
At this time we do not accept Cashier's Checks or Money Orders.
Shopping at brixtonbaker.com is safe. We work to protect the security of your information during transmission by using 128-bit Secure Sockets Layer (SSL) software, which encrypts information you input in the shopping cart section. This software is provided to us and maintained by a third party provider.
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
BrixtonBaker.com currently accepts PayPal, Visa, MasterCard, Discover, and American Express for all orders.
Orders are processed pending availability and credit verification. Orders placed on Friday after 8 PM US ET (US Eastern Standard Time) will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or Holidays.
Standard shipping for all orders is Free.
Please allow 7 to 10 business days for product arrival.
Note: Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.
We include parcel signature confirmation free of charge. We do this to ensure the safety of your new purchase.
Yes. We now ship to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.
At this time we are unable to ship to P.O. boxes.
Unfortunately we only ship within the United States. However, we’ve found that comGateway is an effective workaround. They ship products from the U.S. to anywhere in the world.
We accept credit cards from over 20 countries via PayPal.
Please note: Because comGateway is a third-party forwarder, sales using this method are final. We do not cover the cost of return shipping internationally.
Yes. We accept requests for returns up to 7-days after the product delivery date.
We accept requests for returns up to 7-days after the product delivery date.
All returns are subject to a $9.95 return postage fee.
This fee will be removed from your purchase balance before a refund is issued.
To request a return, please email us at firstname.lastname@example.org
Please Note: Only return requests which are submitted within the 7-day period after the product delivery date will be accepted.
If your return as been requested within the specified 7-day return time period and your return merchandise has been mailed/received by us, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.